ievo Fingerprint Readers
Which ievo Interface Boards can be used on which sites?
If you have a site with existing REV3 equipment and the requirement is to add more ievo readers, they must use REV4S boards (IEVO-MB08K). REV4 boards (IEVO-MB10k or IEVO-MB50K) CANNOT be used. Brand new installations will only use the REV4 boards. If ...
What if I have a 'problem' fingerprint?
What is a ‘problem fingerprint’? While the vast majority of fingerprints can be used with ievo fingerprint readers, there are a few occasions where some fingerprints can be tricky to capture. These instances usually occur when a finger has been ...
How is biometric fingerprint data collected?
ievo systems acquire biometric data by scanning a fingerprint and measuring and collecting unique reference points from a finger. This data is extracted, transferred, and via an advanced algorithm, stored as a template on a separate ievo Interface ...
My finger won't scan. What is the problem?
If you are having problems scanning your finger on the ievo fingerprint reader, there could be a range of reasons for this. For a successful scan, you need: to be registered as a user in the system to have your fingerprint enrolled to scan the ...
How to scan fingerprints on ievo readers
Whether registering a user’s fingerprint for the first time, or using an active ievo system, scanning a finger follows the same general principles. The same principles can be applied to any ievo fingerprint devices. To start the process, place your ...
Can the ievo fingerprint reader heads be used without the Interface Board?
No. The Interface Board provides the brains and the power for the reader head. The Interface Board should be installed on the secure side of the door, in order to keep the fingerprint template data contained on it secure. The reader head cannot be ...
Can ievo readers be used as a standalone system?
Yes. ievo fingerprint readers can be attached to a Wiegand relay converter. This allows a single door to be unlocked with no events. You will still need an ievo Interface Board to run the system as a standalone solution.
Which access control systems can ievo fingerprint readers be used with?
Using our isync software, ievo fingerprint readers can be used with any access control system that accepts Wiegand connections. For more information about isync, please contact our Technical Support team.
I have added a new Interface Board to the system, but registered fingerprints aren't being recognised.
A new Interface Board will not automatically download the existing fingerprint database from the other boards. You will need to back up the database of an existing board using the ievo network tool, and then restore it to the new board. All the ...
What is the default IP address of an ievo Interface Board?
The default IP address of any ievo Interface Board (part codes beginning IEVO-MB) is: 192.168.1.225
What type of cable do I need to connect the reader head to the Interface Board?
Every ievo fingerprint reader connects to the Interface Board via a bespoke PoE (Power over Ethernet) connection. The PoE connection carries both power and data. Therefore, high-quality shielded Ethernet cable should be used for this connection in ...
The desktop fingerprint reader does not light up when I try to enrol a fingerprint.
If the desktop reader is connected to the computer, but does not light up when you try to enrol a fingerprint, it could be a software issue. If you are able to, check that all the correct desktop drivers and C++ files have been installed onto the ...
The fingerprint reader only flashes red when I place my finger on it.
There are a couple of reasons why this might be happening. Finger placement First, ensure that you are placing your finger correctly on the scanner plate on the reader. Read our attached guide to understand best practice for placing your finger for ...
What do the LED lights on the fingerprint reader mean?
The ievo fingerprint readers include an LED light to indicate different statuses. BLUE - This is the standby mode of the reader. It means the reader is ready to scan a fingerprint when presented. RED - This means the fingerprint is not recognised. ...
Can I install an ievo reader horizontally?
No. Do not install reader heads horizontally. Otherwise, users will not be able to approach the sensor from the required angle for scanning. We advise all customers and clients to install ievo fingerprint readers vertically.
Are my cards/tags/credentials compatible with ievo readers?
To check whether your identification card/credential is compatible with the ievo card reader module, please send a sample card along with a completed Card Compatibility Form to us for assessment. We will assess the compatibility and return your card ...
What desktop drivers do I need to install?
This article provides links to all the desktop drivers you will need for your ievo system. There are different drivers required depending on which registration unit you are using. If you are using a silver USB registration unit, choose from: 32 Bit ...
What is the difference between ievo Revision 3 and Revision 4?
The Revision 3 (REV3) Interface Board was the first biometric control board from ievo, now part of CDVI. It was launched in 2010. The REV3 was specially designed for seamless integration into access control systems using a Wiegand connection. ievo ...
What type of cable should I use and how far can I extend them?
This article covers cabling requirements and limits for ievo biometric fingerprint readers. First check which Revision of ievo equipment you are using - it will be either REV3 or REV4. Revision 3 (REV3) Equipment REV3 ievo readers come supplied with ...
How much power does an ievo reader require?
An ievo system can pull up to 1.6 Amps, depending on which version of equipment you are using, as well as whether you are using any additions. We recommend powering an ievo system with an independent 12V, 2A power supply. Note that you can power two ...
Which operating systems are supported by ievo readers?
ievo readers currently support Windows Server 2008, 2012 and 2016. Windows 7, 8 and 10. It is recommended that your PC meets these minimum specs: CPU: Dual Core 2.0+ Ghz (or equivalent) Hard Drive: 10GB Memory: 2GB Network: NIC (Static IP) Microsoft ...