ievo fingerprint reader only flashes red

The fingerprint reader only flashes red when I place my finger on it.

There are a couple of reasons why this might be happening. 

Finger placement
First, ensure that you are placing your finger correctly on the scanner plate on the reader. 
Read our attached guide to understand best practice for placing your finger for optimal scanning. 

If you are placing your finger correctly on the scanner plate, and still seeing only a red flashing light, there may be another problem. 

Enrolment issues
Are you sure that the finger you are scanning has been enrolled in the system? Each fingerprint on each hand must be enrolled separately, so if you try to scan a finger that has not be registered, it will not be recognised. 

If you are sure that this is not the case, try deleting the fingerprint out of the system. Then re-enrol the finger and try again. 

    • Related Articles

    • What do the LED lights on the fingerprint reader mean?

      The ievo fingerprint readers include an LED light to indicate different statuses. BLUE - This is the standby mode of the reader. It means the reader is ready to scan a fingerprint when presented. RED - This means the fingerprint is not recognised. ...

    • The desktop fingerprint reader does not light up when I try to enrol a fingerprint.

      If the desktop reader is connected to the computer, but does not light up when you try to enrol a fingerprint, it could be a software issue. If you are able to, check that all the correct desktop drivers and C++ files have been installed onto the ...

    • How is biometric fingerprint data collected?

      ievo systems acquire biometric data by scanning a fingerprint and measuring and collecting unique reference points from a finger. This data is extracted, transferred, and via an advanced algorithm, stored as a template on a separate ievo Interface ...

    • How to scan fingerprints on ievo readers

      Whether registering a user’s fingerprint for the first time, or using an active ievo system, scanning a finger follows the same general principles. The same principles can be applied to any ievo fingerprint devices. To start the process, place your ...

    • My finger won't scan. What is the problem?

      If you are having problems scanning your finger on the ievo fingerprint reader, there could be a range of reasons for this. For a successful scan, you need: to be registered as a user in the system to have your fingerprint enrolled to scan the ...