Microsoft Teams Integration
Can calls be recorded when integrated with Microsoft Teams?
Yes. Call recording can be enabled within the CyberGate platform.
What SIP settings are required for CyberGate?
CyberGate acts as a bridge between Microsoft Teams and the Robin intercom. Before integrating, you must register your intercom device on the CyberGate platform. Once registered, CyberGate will automatically generate a SIP username and password. These ...
Can Microsoft Teams users call the intercom?
Yes. When properly configured, Teams users can initiate calls directly to the intercom device (audio or video). They can do this from any desktop computer or the Teams app on any compatible device. Two-way audio communication is always supported in ...
How do I add a device in CyberGate?
Before initiating the Microsoft Teams integration, you must have a valid CyberGate licence. Once inside the CyberGate portal, you must also register your intercom device on the platform. To do this, navigate to Devices and then select Add Device. ...
What do I need before integrating the intercom with Microsoft Teams?
Integrating the Robin intercom with Microsoft Teams requires an external licence for the CyberGate cloud-based gateway platform. This acts as a bridge between Teams and SIP devices such as the intercom. You will need a valid CyberGate licence and a ...
How does the call flow work with CyberGate?
CyberGate is the gateway that bridges SIP devices such as Robin intercoms with the Microsoft Teams environment. CyberGate licence(s) are required for a successful integration. When the intercom initiates a SIP call, it is sent to CyberGate. CyberGate ...
How does the Microsoft Teams integration work?
Microsoft Teams does not support direct SIP device registration. A gateway such as CyberGate is required to translate SIP communication into Teams-compatible signalling. In order to integrate successfully, you will need a valid CyberGate licence and ...
Can the Robin intercom be integrated with Microsoft Teams?
Yes. Robin intercoms can integrate with Microsoft Teams with the assistance of a SIP-to-Teams gateway. For this purpose, we recommend CyberGate. Please note that CyberGate licences are required for a successful integration. You can access CyberGate ...