Can calls be recorded when integrated with Microsoft Teams?

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• Can the Robin intercom be integrated with Microsoft Teams?

  Yes. Robin intercoms can integrate with Microsoft Teams with the assistance of a SIP-to-Teams gateway. For this purpose, we recommend CyberGate. Please note that CyberGate licences are required for a successful integration. You can access CyberGate ...

• How does the Microsoft Teams integration work?

  Microsoft Teams does not support direct SIP device registration. A gateway such as CyberGate is required to translate SIP communication into Teams-compatible signalling. In order to integrate successfully, you will need a valid CyberGate licence and ...

• Can Microsoft Teams users call the intercom?

  Yes. When properly configured, Teams users can initiate calls directly to the intercom device (audio or video). They can do this from any desktop computer or the Teams app on any compatible device. Two-way audio communication is always supported in ...

• What do I need before integrating the intercom with Microsoft Teams?

  Integrating the Robin intercom with Microsoft Teams requires an external licence for the CyberGate cloud-based gateway platform. This acts as a bridge between Teams and SIP devices such as the intercom. You will need a valid CyberGate licence and a ...

• How do I divert all calls to my mobile?

  On your 2EASY monitor, select Call Scene. Then, on the menu, select Divert Call Always.  That's it! All calls coming into your 2EASY monitor will now be automatically diverted to your mobile.  This might be helpful if you're going on holiday or will ...