Can the Robin intercom be integrated with Microsoft Teams?

Yes. 

Robin intercoms can integrate with Microsoft Teams with the assistance of a SIP-to-Teams gateway. For this purpose, we recommend CyberGate. Please note that CyberGate licences are required for a successful integration. 

You can access CyberGate here. 

How does the Microsoft Teams integration work?

Microsoft Teams does not support direct SIP device registration. A gateway like CyberGate is required to translate SIP communication into Teams-compatible signalling. 

The intercom registers as a SIP device to the CyberGate platform. CyberGate acts as a bridge between SIP and Microsoft Teams. Calls are routed from the intercom to Microsoft Teams users or groups.

This integration enables the use of Robin intercoms in enterprise collaboration environments. Users are able to receive intercom calls on any Microsoft Teams device.

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• Can Microsoft Teams users call the intercom?

  Yes. When properly configured, Teams users can initiate calls directly to the intercom device (audio or video). They can do this from any desktop computer or the Teams app on any compatible device. Two-way audio communication is always supported in ...

• How does the Microsoft Teams integration work?

  Microsoft Teams does not support direct SIP device registration. A gateway such as CyberGate is required to translate SIP communication into Teams-compatible signalling. In order to integrate successfully, you will need a valid CyberGate licence and ...

• What do I need before integrating the intercom with Microsoft Teams?

  Integrating the Robin intercom with Microsoft Teams requires an external licence for the CyberGate cloud-based gateway platform. This acts as a bridge between Teams and SIP devices such as the intercom. You will need a valid CyberGate licence and a ...

• Can calls be recorded when integrated with Microsoft Teams?

  Yes. Call recording can be enabled within the CyberGate platform.

• Can the relays be integrated with security or monitoring systems?

  Yes. Relays from the Robin intercom device can be integrated into external security systems. This allows central control from a control room or security desk, including monitoring and remote operation.