How does the call flow work with CyberGate?

How does the call flow work with CyberGate?

CyberGate is the gateway that bridges SIP devices such as Robin intercoms with the Microsoft Teams environment. CyberGate licence(s) are required for a successful integration. 

When the intercom initiates a SIP call, it is sent to CyberGate. CyberGate then routes the call to the configured Microsoft Teams users, groups, or call queues. 

The intercom does not register directly to Microsoft Teams. It registers to the CyberGate platform, which handles communication with Microsoft Teams. 

Info
More about CyberGate

Call destinations are configured in the Phonebook in the Robin web portal. For the Microsoft Teams integration, you can enter the email address linked to the destination Teams account in the Number field. 


    • Related Articles

    • How do I view missed call images?

      From the main screen of your 2EASY monitor, select Call Record. This will bring up a list of past calls. From the list, select the call you wish to view. 2EASY will then show you a call image, as well as the date and time of the call.  You can also ...

    • When I press the call button I get three beeps and the statement ‘user unavailable’

      The most likely cause for this problem is that the 2EASY monitor has not been set up as part of a kit system. You can quickly fix this issue by following these simple steps:  Touch the 2EASY monitor to bring up the main screen. From there, select ...

    • Can I have the system call one monitor, then if there is no answer, call another?

      Currently, this is not possible. All the monitors will ring at the same time when called.

    • What SIP settings are required for CyberGate?

      CyberGate acts as a bridge between Microsoft Teams and the Robin intercom. Before integrating, you must register your intercom device on the CyberGate platform. Once registered, CyberGate will automatically generate a SIP username and password. These ...

    • How do intercom calls work?

      When a visitor presses a call button on the intercom device, the intercom initiates a call. The destination of the call is predefined in the connected telephony system. Once the call is answered, two-way audio is established and, if supported, live ...