DIGIWAY Spring Return auto-calibration troubleshooting

DIGIWAY Spring Return auto-calibration troubleshooting

General advice for setting up 

Fit the unit and arm as per the diagrams in the installation manual. The door must be completely free swinging with a physically defined close point - i.e. not a swing-through door. Any hydraulic or spring closing/hold open system will need to be completely removed and replaced with a dummy transom if necessary.

To begin with, keep the setup as basic as possible. Have mains power connected to the unit and link out 5-6-7 safety sensor inputs. Set the spring pre-load (once the spring pre-load is set, manually open the door and release to confirm the door now closes on the spring tension set) and
Find out how to calibrate the DIGIWAY door operator in this article. 
Once calibrated introduce any sensors or locking. If doing double doors, fully calibrate and setup both doors individually as masters before setting them into 2-door mode and designating one as the slave.


Help with operator calibration

The door did not complete auto-calibration

The door must be free swinging (no hydraulic or spring closing mechanism on the door) otherwise it may not calibrate correctly.

Just reducing the settings to zero on any other mechanism on the door will not suffice. They need to be removed completely. 


Spring pre-load setup

With the arm removed from the operator, in the menu enter Door Calibration, then Spring Preload. You will be asked to Reset to Zero. ONLY DO THIS WITH THE ARM REMOVED. Press the centre button to reset, using the top button to increase the displayed count to approx. 90.

Now present the arm, with the door tightly shut, to the drive shaft pins. Increase the count until the arm drops into place. Fit the holding bolt. Press the centre button and pull or push the door open and release to test the raw spring tension.
Please note the door should slam shut. PLEASE TAKE CARE.
If OK, move onto the Door Limits.
Find out how to set the door limits in this article. 

The door is too soft or too sharp when I test the raw spring tension

If the spring preload needs higher or lower adjustment after testing, press the left button to lock the drive shaft, remove the arm and readjust the tension using the top and bottom buttons (up and down). Please make sure the door is closed when you refit the arm.

Press the centre button to set the preload and retest the raw tension.

Help after calibration

The door does not respond after auto-calibration

After auto-calibration, the operator needs to run through clean cycles at full speed to be fully calibrated (denoted by a small i and capital I on the LCD display).

Please note k and K values will show first. once these have changed to i and I values the calibration is complete. The green LED on the end cap will also illuminate.

The door does not trigger after calibration 

There should be 3 LEDs lit on the PCB above terminals 5 (Stop/FTC-S), 7 (Re-open/FTC) and 8 (Auto).
If you are not using safety sensors then 5-6-7 should be permanently linked out otherwise the door WILL NOT MOVE.
If using safety sensors:
  1. 5 is the safety sensor input for the side the door opens towards (STOP sensor/FTC-S). If that LED is off then the door will not open. Check if the sensor is detecting something. Check also whether it has been wired in Normally Open instead of Normally Closed.
  2. 7 is the safety sensor input for the side the door closes towards – if that LED is off then the door will not close. Check if the sensor is detecting something. Check also whether it has been wired in Normally Open instead of Normally Closed.
  3. 8 indicates that the door is in automatic mode – if that LED is off then the motor will not engage at all. The end cap switch should be flicked to mode 1. If the end cap switch is not working, check the jumper inside the end cap to see if it has been disabled. If the end cap switch is not enabled, terminals 8-9 need to be linked to set to automatic mode.


The door runs slow on operation and the end cap LED is flashing

Following calibration a message will be displayed:


Select the Centre button to select Disabled at this point. This will enable the DIGIWAY door operator to run at full speed. Once all calibration and setup is completed and the safety sensors are fitted and wired to the T1 C and T2 for the safety tests, navigate to the Advanced Settings menu and enable the FTC and FTC-S safety tests in TEST FTC and TEST FTC-S.


After auto-calibration the end cap LED is still flashing red

After auto-calibration the operator needs to complete two full open & close cycles without detecting any problems. It will then have created itself a current/position profile for the arm, signified by i and I on the LCD display. At this point the end cap LED goes solid green.


If the LCD display shows a B, it indicates a blockage is being detected by the unit (this is different to the safety sensors detecting an obstacle). Some settings adjustments will need to be made. See the installation manual section 7, page 52 for more details. 

If the unit is opening and closing with no B message appearing on the LCD display, and the end cap LED keeps flashing red, then it could be that the safety tests are the issue. If the safety tests are failed then the unit runs in low energy mode as a precaution. If you are using monitored safety sensors and test connections, then check your wiring. If you are not using monitored safety sensors then the tests need to be disabled – go to Advanced Settings, Test FTC and Test FTC-S.

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