DIGIWAY Plus auto-calibration troubleshooting

DIGIWAY Plus auto-calibration troubleshooting

General advice for setting up 

Fit the unit and arm as per the diagrams in the installation manual. The door must be completely free swinging with a physically defined close point - i.e. not a swing-through door. 

To begin with, keep the setup as basic as possible. Have mains power connected to the unit and link out 5-6-7 safety sensor inputs and then calibrate. 

Once calibrated, introduce any sensors or locking.
Note: You will need to turn the FTC Tests off (go to Advanced Settings > Test FTC & Test FTC-S) to fully calibrate the operator. Remember to turn these back on if monitored sensors are being connected later on. 

If you are doing double doors, fully calibrate and set up both doors individually as masters before setting them into 2-door mode and designating one as the slave.


Help with operator calibration

The door did not complete auto-calibration

The door must be free swinging (no hydraulic or spring closing mechanism on the door) otherwise it may not calibrate correctly.

Just reducing the settings to zero on any other mechanism on the door will not suffice. They need to be removed completely. 

Retry calibrating again by setting the door limits, then detach the arm from the unit and try the auto-calibration without the arm attached. If it still does not calibrate then there may be a problem with the unit. At this stage, contact CDVI Technical Support for advice. 


The door does not close fully during auto-calibration

This is normal. 

The door will only fully close after the auto-calibration has been saved and the unit has been set to automatic mode. 

Help after calibration

The door does not respond after calibration 

There should be 3 LEDs lit on the PCB above terminals 5 (Stop/FTC-S), 7 (Re-open/FTC) and 8 (Auto).
If you are not using safety sensors then 5-6-7 should be permanently linked out otherwise the door WILL NOT MOVE.
If using safety sensors:
  1. 5 is the safety sensor input for the side the door opens towards (STOP sensor/FTC-S). If that LED is off then the door will not open. Check if the sensor is detecting something. Check also whether it has been wired in Normally Open instead of Normally Closed.
  2. 7 is the safety sensor input for the side the door closes towards – if that LED is off then the door will not close. Check if the sensor is detecting something. Check also whether it has been wired in Normally Open instead of Normally Closed.
  3. 8 indicates that the door is in automatic mode – if that LED is off then the motor will not engage at all. The end cap switch should be flicked to mode 1. If the end cap switch is not working, check the jumper inside the end cap to see if it has been disabled. If the end cap switch is not enabled, terminals 8-9 need to be linked to set to automatic mode.
When you trigger the door to operate via trigger terminals (RTE 15-16, External Radar 11-12, Internal Radar 12-13), the red LED should come on above that input terminal (16, 11, 13) to show that it has been triggered.

If the LEDs are as they should be and the door still isn't working, there may be a B message on the LCD display. If so, some settings need to be adjusted to overcome this. 

What do B messages on the DIGIWAY LCD screen mean?

  1. B1 - The variation of door speed is greater than 40% of the calibrated value. 
  2. B2 - The variation of current used is greater than the calibrated value.
  3. B3 - B1 + B2 at the same time. 
  4. B4 - Possible obstacle or friction preventing the door from moving at least 1% of the total travel within 1 second. 
  5. B5 - Possible obstacle or friction causing a higher current consumption of 2A within 100ms. 
  6. B6 - Usually caused by a physical obstacle or high friction. 
  7. Bf - Obstacle detected by the slave door (double door installation only).  


After auto-calibration the end cap LED is still flashing red

After auto-calibration the operator needs to complete two full open & close cycles without detecting any problems. It will then have created itself a current/position profile for the arm, signified by i and I on the LCD display. At this point the end cap LED goes solid green.


If the LCD display shows a B, it indicates a blockage is being detected by the unit (this is different to the safety sensors detecting an obstacle). Some settings adjustments will need to be made. See the installation manual section 7, page 52 for more details. 

If the unit is opening and closing with no B message appearing on the LCD display, and the end cap LED keeps flashing red, then it could be that the safety tests are the issue. If the safety tests are failed then the unit runs in low energy mode as a precaution. If you are using monitored safety sensors and test connections, then check your wiring. If you are not using monitored safety sensors then the tests need to be disabled – go to Advanced Settings, Test FTC and Test FTC-S.

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