DIGIWAY Spring Return normal operation troubleshooting
The door isn't operating when triggered
Check the door's operation by using the direct open command. Make sure you exit the menu then use the bottom button to immediately trigger an open command. Alternatively, use the radio fob (once it has been added to the memory).
When you trigger the door to operate via an external device, the red LED above the trigger terminals (RTE 15-16, Radar External 11-12, Radar Internal 12-13) should turn on above that input terminal (16, 11, 13) to show it has a trigger input in process. For best operation use only volt-free Normally Open contacts from the trigger device.
If the LEDs are illuminating when the external device is operated and the door still isn’t working, make sure the unit is in Auto mode. The LED above terminal 8 will be illuminated. Check the LCD display for a B message, This indicates a ‘blockage’. Settings can be adjusted to overcome this if the blockage is not immediately noticeable. For more information, see the installation manual section 7, page 52.
If you're using the Bluetooth app to setup the operator, this can conflict with the door mode. Remember to change the mode in the Bluetooth app as well as changing the mode with the end cap switch (or disconnect with the app).
The door stops moving during the opening cycle
Check if the LCD display shows a B followed by a number i.e. B1. This indicates a blockage is being detected by the unit (this is different to the safety sensors detecting an obstacle). Some settings adjustments will need to be made. See the installation manual section 7, page 52.
If the unit is opening and closing with no B message appearing on the LCD display, and the end cap LED continues flashing red, then it could be the safety tests that are the issue. If the safety tests are failed, then the unit runs in low energy mode as a precaution. If you are using monitored safety sensors and test connections, check your wiring corresponds to page 19 of the door operator manual and the sensor manual. If you are not using monitored safety sensors then the tests need to be turned off – go to Advanced Settings and set Test FTC to Disabled and Test FTC-S to Disabled.
Note: Disabling is also a good test to check the function is correct without the sensor test. Important: make sure these safety tests are re-activated afterwards in order to conform with the EN16005 standard of installation.
The door is not moving at all
The red LEDs above terminals 5, 7 & 8 should all be on. 5 and 7 are safety sensor inputs. 8 indicates the DIGIWAY is in automatic mode. If LEDs above 5 or 7 are not lit then it indicates the sensor is detecting something (or that sensor input is not linked out). It could also be the case that it has been connected into the Normally Open relay output on the sensor instead of the Normally Closed, or a wire has come loose/broken.
If the LED above terminal 8 is not lit then make sure the end cap switch on the end of the door operator is flicked to mode 1. If it still is not operating, make sure the jumper inside the end cap is on the pins and that the white plug of wires is connected to the end cap PCB and the DIGIWAY PCB.
If the LED above terminal 8 is not lit then make sure the end cap switch on the end of the door operator is flicked to mode 1. If it still is not operating, make sure the jumper inside the end cap is on the pins and that the white plug of wires is connected to the end cap PCB and the DIGIWAY PCB.
The door is not opening fully or not observing the pause time once open
Check the door is reaching its fully open position (shown by the small ‘o’ for opening changing to capital ‘O’ for Open).
Make sure the unit is not running in low energy mode, which would keep the unit moving slowly and unable to overcome friction at the close point. This could happen if the sensors are failing their monitoring test, so you can temporarily turn those off in Advanced Settings > Test FTC and Test FTC-S.
If the display shows a B message, then it indicates that the DIGIWAY has detected a blockage. Advanced Settings > Minimum Open Speed can be increased so that the door moves a little faster as it approaches the open point. This helps it to overcome the friction which the door is seeing.
Also check for tight spots and that the slide channel is parallel to the DIGIWAY and not the door or frame, if the sliding arm is being used. If you are using the articulated arm, check if the arm is going to fully straight in the open position.
If the display does not show a B message then check to see if it the sensor is detecting something as the door approaches fully open with the LED above 5 going out.
The door is not closing or not re-opening as it reaches its closed point
The door closes on the spring tension set. It is slowed by motor braking. You can adjust the closing speed in Main Functions > V3S (general closing speed) and V4S (final closing speed). These can be increased so the door moves a little faster as it approaches the open point. This helps it to overcome the friction which the door is seeing.
Also check for tight spots if the sliding arm is being used, or if the interior angle of the arm is very acute (less than 5 degrees) if using the articulated arm.
The door is resting at close point but not overcoming the latch or not closing fully
The door closes on the spring tension set. It is slowed by motor breaking. You can adjust the closing speed in Main Functions > V3S (general closing speed) and V4S (final closing speed). These can be increased so the door moves a little faster at the close point to overcome the strike.If V3S and V4S are at max value (100) and still not overcoming the latch or door seal (for example), put extra spring tension on via Door Calibration > Spring Preload. Do not detach the arm until you have gone into the setting. Press the left button to lock the shaft and save the current value (otherwise you lose the tension already put on the arm) and typically add an additional 90 degrees of turn. Then set new door limits and calibrate again. Then adjust V3S and V4S again (if required) as these will return to default values after a calibration.
If this still isn’t enough then you can enable Advanced Settings > Extra Power Close. There are two other settings associated with this – Extra Power Close Torque and Extra Power Close Time. This function provides an extra force at the end of the closing cycle.
There are blockages on the PCB
On a DIGIWAY Spring Return the motor usually only drives during the open cycle, as it closes by the spring return alone. This is Semi-Automatic mode. When the motor is engaged there are a number of safety features built into the operator as it monitors the movement of the arm and the power being drawn, relative to what it expects to see from the auto-calibration and subsequent cycles thereafter. If it detects a problem it will stop the motor moving the door in that direction and a B message will appear on the LCD display.The PCB resets during operation of the door
It's possible that this is a mains power supply problem. Is the unit being powered from a fuse spur and consumer unit close by? Test this by powering directly from a plug socket.The lock output provides 12Vdc 1A. If you are using a shearlock or solenoid, it will cause a large in-rush current. This can draw too much power from the PCB which causes a reset. High in-rush current locks must use an external power supply suitable for the current draw switched through the DIGIWAY lock relay.
The door is not unlocking
Check the Electro-lock Time and the Open Delay in the settings. Typically a 0.5s Open Delay time should be set to allow the lock to fully unlock before the door attempts to move. CDVI recommends a minimum of 5 seconds for the Electro-lock Time, allowing the lock to remain unlocked as the door leaves the frame.The sensors are detecting false obstacles
Is the LED above 5 or 7 going out when nothing appears to be detected? Power should be being taken from a stable 12Vdc source, photocell terminals (23 & 24) and not the lock supply output (which has some AC). Make sure the optics inside the channel are not loose. If the range is set to the max setting, adjust it so it is picking up further away from the floor and recalibrate the sensor (check the sensor manual for DIP switch settings). Make sure the optics are not angled out too far in the channel.
If the door is opening to a fixed obstacle such as a rail or wall, you can set up an FTC-S exclusion zone in Advanced Settings on the DIGIWAY so that it ignores that sensor from a certain point onwards when opening.
If you have sensors in close proximity on either side of a glass door then they might be interfering with one another. In which case you can change the frequency of one of them using the DIP switch on the sensor. If the problem coincides with rain, it may be necessary to put a rain cover on the sensor to stop water droplets getting on the underside of the sensor cover.
The DIGIWAY is ignoring the sensors
Are the LEDs above 5 or 7 going out but the DIGIWAY is ignoring the input? There are two times when this might occur. The first is when the DIGIWAY is running monitoring tests on the sensors and not getting an appropriate response from the sensor. It is therefore running in low energy mode (or not moving at all) as a safety measure and ignoring the safety sensor inputs. Test this by disabling the Test FTC and Test FTC-S in Advanced Settings and run a cycle. Do the sensors now work? Also check DIP1 is correct on the sensors themselves, which turns the safety test on/off. If the sensors are now working with the DIGIWAY then check your wiring. If you are using somebody else’s sensors they may have a different reaction time for the safety test. This can be adjusted on the DIGIWAY settings to suit.
Problems with the end cap switch
For security reasons, the end cap switch might need to be disabled. Removing the jumper on the PCB inside the end cap will stop it working. Terminals 8-9-10 will the dictate the mode as below:9-10 linked = door open
8-9-10 no links = door free
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