DIGIWAY Plus normal operation troubleshooting

The door isn't operating when triggered

Check the door's operation by using the direct open command. Make sure you exit the menu then use the bottom button to immediately trigger an open command. Alternatively, use the radio fob (once it has been added to the memory).

When you trigger the door to operate via an external device, the red LED above the trigger terminals (RTE 15-16, Radar External 11-12, Radar Internal 12-13) should turn on above that input terminal (16, 11, 13) to show it has a trigger input in process. For best operation use only volt-free Normally Open contacts from the trigger device.

If the LEDs are illuminating when the external device is operated and the door still isn’t working, make sure the unit is in Auto mode. The LED above terminal 8 will be illuminated. Check the LCD display for a B message, This indicates a ‘blockage’. Settings can be adjusted to overcome this if the blockage is not immediately noticeable. For more information, see the installation manual.

If you're using the Bluetooth app to setup the operator, this can conflict with the door mode. Remember to change the mode in the Bluetooth app as well as changing the mode with the end cap switch (or disconnect with the app).

The door is not moving at all 

The red LEDs above terminals 5, 7 & 8 should all be on. 5 and 7 are safety sensor inputs. 8 indicates the DIGIWAY is in automatic mode. If LEDs above 5 or 7 are not lit then it indicates the sensor is detecting something (or that sensor input is not linked out). It could also be the case that it has been connected into the Normally Open relay output on the sensor instead of the Normally Closed, or a wire has come loose/broken.

If the LED above terminal 8 is not lit then make sure the end cap switch on the end of the door operator is flicked to mode 1. If it still is not operating, make sure the jumper inside the end cap is on the pins and that the white plug of wires is connected to the end cap PCB and the DIGIWAY PCB.

The door is not opening fully or not observing the pause time once open 

Check the door is reaching its fully open position (shown by the small ‘o’ for opening changing to capital ‘O’ for Open).

Make sure the unit is not running in low energy mode, which would keep the unit moving slowly and unable to overcome friction at the close point. This could happen if the sensors are failing their monitoring test, so you can temporarily turn those off in Advanced Settings > Test FTC and Test FTC-S.

If the display shows a B message, then it indicates that the DIGIWAY has detected a blockage. Advanced Settings > Minimum Open Speed can be increased so that the door moves a little faster as it approaches the open point. This helps it to overcome the friction which the door is seeing.

Also check for tight spots and that the slide channel is parallel to the DIGIWAY and not the door or frame, if the sliding arm is being used. If you are using the articulated arm, check if the arm is going to fully straight in the open position.

If the display does not show a B message then check to see if it the sensor is detecting something as the door approaches fully open with the LED above 5 going out.

The door is not closing or not re-opening as it reaches its closed point

The door is probably not reaching its fully closed position (shown by the small c for closing changing to the capital C for closed). Make sure the unit is not running in low energy mode. This would keep the unit moving slowly and make it unable to overcome friction at the close point. This could happen if the sensors are failing their monitoring test. In this case, you can temporarily turn them off in Advanced Settings > Test FTC and Test FTC-S. If the display shows a B message then the DIGIWAY has detected a blockage. 

Advanced Settings > Approach Speed can be increased so that the door moves a little faster as it approaches the full close point. This may help the unit to overcome any friction the door is seeing. If a B message is showing at the close point, the OD percentage (see Advanced menu) can be adjusted to turn off obstacle detection at that point. An OD percentage of 100% means door fully open, while 0% means door fully closed. Increasing the OD percentage from 0% to 2% means the door will ignore any obstacle during the last 2% of its total travel distance. 

Please note that changing this setting could cause health & safety issues such as finger trapping. Consider the user base of the door - is it for children, elderly people, disabled people? This should be taken into account when choosing to change these settings. 

Check also for any tight spots if the sliding arm is being used. Or if you are using the articulated arm, check if the interior angle is very acute (less than 5 degrees). If the display does not show a B message, then check to see if the sensor is detecting something as the door approaches its fully open point, with the LED above 7 going out. 

The door is resting at close point but not overcoming the latch or not closing fully

The door is probably not reaching its fully closed position (shown by the small c for closing changing to the capital C for closed). Make sure the unit is not running in low energy mode. This would keep the unit moving slowly and make it unable to overcome friction at the close point. This could happen if the sensors are failing their monitoring test. In this case, you can temporarily turn them off in Advanced Settings > Test FTC and Test FTC-S. 

If this is not the issue, then the first option is to try increasing the speed of the door as it approaches its closing point. This may enable the door to overcome any opposing forces such as a latch or fire seal. To do this, go to Advanced Settings > Approach Speed and increase it. You should not need to go above 12 or the door may slam. 

If this still isn't enough then you can enable Advanced Settings > Extra Power Close. There are two other settings associated with this - Extra Power Close Torque and Extra Power Close Time. This function provides an extra force at the end of the closing cycle. 

Please note: the door will come to rest and then push closed a second later. 

There are blockages on the PCB 

If the door reopens or starts closing before reaching its fully open or fully closed position, it could be a sensor issue. Alternatively, it could be that the DIGIWAY is detecting a problem and is reacting to this. In this case, there will be a B message shown on the LCD screen. The operator has various methods of detecting problems which result in B messages. 

The unit can be made less sensitive to detecting blockages by increasing the OD Reactivity. Go to Main Functions > OD Reactivity to determine the sensitivity upon which these blockages are acted. OD Type also allows certain blockage types to be turned off. If there are safety sensors on the door it is more acceptable to have a larger OD Reactivity set as users ought to be protected by the safety sensors.

Certain B message types can also be turned off using the Main Functions > OD Type list as B numbers. 

Note: B1 and B2 cannot be disabled. 

Another thing you can do is check for internal air pressure. Negative pressure can slow the door during closing, or a cross-wind can catch the door like a sail. For areas prone to negative pressure or cross-winds, we recommend the use of the DIGIWAY Spring Return instead of the DIGIWAY Plus door operator. 

The door is reopening slightly once closed

If the door naturally leans open slightly, then it will remain slightly ajar after the DIGIWAY has finished a closing cycle. This may happen after the closing cycle when the DIGIWAY motor disengages, allowing the door to lean open slightly again. 

If the door needs to be held closed then a lock or maybe a roller ball latch will need to be used to keep it shut when in the closed position. 

The door is not unlocking

Check the Electro-lock Time and the Open Delay in the settings. Typically a 0.5s Open Delay time should be set to allow the lock to fully unlock before the door attempts to move. CDVI recommends a minimum of 5 seconds for the Electro-lock Time, allowing the lock to remain unlocked as the door leaves the frame.

If it's still not working, prove the lock is functioning with a PSU directly. Disconnect the connections to the DIGIWAY's PCB and check the relay with a multi-meter set on continuity to see if the relay is changing state when the door operator is triggered.

The sensors are detecting false obstacles 

Is the LED above 5 or 7 going out when nothing appears to be detected? Power should be being taken from a stable 12Vdc source, photocell terminals (23 & 24) and not the lock supply output (which has some AC). Make sure the optics inside the channel are not loose. If the range is set to the max setting, adjust it so it is picking up further away from the floor and recalibrate the sensor (check the sensor manual for DIP switch settings). Make sure the optics are not angled out too far in the channel.

If the door is opening to a fixed obstacle such as a rail or wall, you can set up an FTC-S exclusion zone in Advanced Settings on the DIGIWAY so that it ignores that sensor from a certain point onwards when opening.

If you have sensors in close proximity on either side of a glass door then they might be interfering with one another. In which case you can change the frequency of one of them using the DIP switch on the sensor. If the problem coincides with rain, it may be necessary to put a rain cover on the sensor to stop water droplets getting on the underside of the sensor cover.

The DIGIWAY is ignoring the sensors 

Are the LEDs above 5 or 7 going out but the DIGIWAY is ignoring the input? There are two times when this might occur. The first is when the DIGIWAY is running monitoring tests on the sensors and not getting an appropriate response from the sensor. It is therefore running in low energy mode (or not moving at all) as a safety measure and ignoring the safety sensor inputs. Test this by disabling the Test FTC and Test FTC-S in Advanced Settings and run a cycle. Do the sensors now work?

Also check DIP1 is correct on the sensors themselves, which turns the safety test on/off. If the sensors are now working with the DIGIWAY then check your wiring. If you are using somebody else’s sensors they may have a different reaction time for the safety test. This can be adjusted on the DIGIWAY settings to suit.

There is also a setting for ignoring the FTC-S sensor for the opening side of the door, for example if it opens up to a wall. Once the exclusion zone is set on the DIGIWAY, it will ignore that sensor input whilst the door is in the exclusion zone that has been set. This is found in Advanced Settings > FTC-S Exclusion.

• Related Articles

• DIGIWAY Spring Return normal operation troubleshooting

  The door isn't operating when triggered Check the door's operation by using the direct open command. Make sure you exit the menu then use the bottom button to immediately trigger an open command. Alternatively, use the radio fob (once it has been ...

• How long does the DIGIWAY Plus battery back-up last?

  The DIGIWAY Plus comes with a 1.3AH backup battery as standard. The amount of time the battery lasts depends on the size of the door, how often it is in use, and what devices are connected to the DIGIWAY (e.g. locking, sensors) On average, the ...

• Does the DIGIWAY Plus have battery back-up?

  Yes. The DIGIWAY Plus comes with a 1.3AH battery as standard. The amount of time the battery lasts depends on the size of the door, how often it is in use, and what devices are connected to the DIGIWAY (e.g. locking, sensors) On average, the battery ...

• Does the DIGIWAY Plus hold the door locked?

  No. The DIGIWAY Plus door operator does not hold the door locked. An electronic lock is incorporated for this purpose.

• Can the DIGIWAY Plus be used manually?

  No. The DIGIWAY Plus is a fully automatic door operator for swing doors. This means it powers open and powers closed. The door should not be used manually. If the door is required to be used manually, then the DIGIWAY Spring Return door operator ...