Maintenance, Updates, and Support
Is remote support possible with a Robin intercom?
Yes. If you are experiencing problems with your Robin intercom and require remote support, please contact our Technical Support team. We will be able to enable remote support in order to troubleshoot and help with the maintenance of your device. The ...
Can the intercom be rebooted remotely?
Yes. The intercom device can be rebooted remotely from within the Robin web portal. For detailed instructions, consult the Robin installation manual.
Can I create a backup of the configuration?
Yes. Your full setup and configuration can be backed up and restored in the Robin web portal. For detailed instructions on how to do this, consult the Robin installation manual.
How do I update the intercom software?
We recommend that your intercom device is kept up to date with the latest software updates. These updates are carried out in the Robin web portal. The intercom device checks for any available updates, and then installs them once initiated. NOTE: ...
Does the intercom require maintenance after installation?
Yes, but it is minimal. We recommend you occasionally clean the device. We also recommend that you ensure your device is kept up to date with the latest software updates. These updates are carried out in the Robin web portal. The intercom device ...