ATRIUM Hardware
Mobile-PASS: How to adjust the Bluetooth range on the ATRIUM BT app
Video Introduction ATRIUM BT is an innovative smartphone app for iPhone and Android that allows individuals to use their smartphone as an access control credential, instead of a traditional card, tag, or fob. To find out more about the ATRIUM ...
Mobile-PASS: How to send a credential to a user's smartphone
Video Introduction Once you have loaded your AMC25 licenses into the ATRIUM interface, you will need to distribute the credentials to individual users. There are three ways to send credentials: Send an automatically generated email to the user. ...
Mobile-PASS: How to activate your AMC25 licenses (Mobile-PASS credentials, 25-pack)
Video Introduction AMC25 is the product code for the standard 25-pack of Mobile-PASS smartphone credential licenses. For every site installing A22K controllers, you can get 5 FREE licenses per controller as standard; AMC25 is for any additional ...
Mobile-PASS: How to register and activate a Mobile-PASS license on your phone
Video Introduction Mobile-PASS is part of the KRYPTO high security system and works with the ATRIUM A22K controller. Mobile-PASS allows you to open doors from or with your smartphone, rather than traditional cards or tags. First, make sure you have ...
Mobile-PASS: How do I change the app's default language?
To change the default language of your ATRIUM BT app, follow these steps: Click on the Credential icon in the top right corner. From the My Credentials page click the Settings icon in the bottom right corner Then click Default Language and select ...
Mobile-PASS: The app is draining my battery. How can I reduce battery usage?
Like most Bluetooth devices, the ATRIUM BT app will use a certain amount of battery when open because the phone is constantly searching for the Bluetooth signal. Tips for reducing battery usage: Put the app in background mode when you are not using ...
Mobile-PASS: Why doesn't the NFC work on my phone?
Here are some possible solutions if the NFC doesn't seem to be working. Make sure your phone has the NFC feature and that it’s turned on. Contact your phone manufacturer for more details. Step out and back into the reader detection zone. Locate your ...
Mobile-PASS: What is the pin icon next to the door for?
You can pin doors you use most frequently to always appear at the top of the list. This makes it quicker and easier to find the door you need. Press the pin icon to pin a door to the top of the list. Your pinned doors will be greyed out when you are ...
Mobile-PASS: Why does the order of doors on the homepage keep changing?
The ATRIUM BT app will scan and detect any Bluetooth reader (door) in its range. The Bluetooth reader with the strongest signal will appear at the top of the list. If you walk around your site and have multiple doors connected, you will see the order ...
Mobile-PASS: Why does the app ask me to create a password?
For security reasons, the Settings menu needs to be validated by biometric authentication (fingerprint or facial recognition) or a password. If your phone doesn’t have a biometric authentication or has some issues with validation, it will ask you to ...
Mobile-PASS: Why can't I see or select the Biometric unlock mode?
Your smartphone has to be equipped with a biometric recognition function. This could be facial recognition or fingerprint authentication. If your smartphone is not equipped with a biometric function, this unlock mode will not be available. If you are ...
Mobile-PASS: Why are the Voice and Automatic modes not available?
If you cannot select or use the Voice and Automatic modes to open doors, it is probably because you have an entry and an exit reader on the same door. These two features are not available when there is an entry reader and an exit reader on the same ...
Mobile-PASS: Why isn't the voice command working?
To unlock the door using the voice command, you must say the words Open Door. It will not work if you say something different. In addition, make sure that the ATRIUM BT app is open and verify that you gave it permission to access Speech Recognition ...
Mobile-PASS: Why are doors not unlocking?
If you have set up and activated your Mobile-PASS licenses, but the doors are not unlocking, see here some possible solutions: Make sure the app is open when trying to unlock a door Check that Bluetooth and/or NFC are turned on. Make sure you are ...
Mobile-PASS: Why is the 'Scan' unlock mode not working?
Click on the Scan button at the bottom of the homepage if the reader does not automatically detect the phone. Locate the NFC antenna in your phone and place it at the height of the light on the Bluetooth reader. For iPhones, you must place your phone ...
Mobile-PASS: Why can't I see or select the 'Scan' unlock mode on my phone?
The Scan mode uses NFC (Near-Field Communication) technology. Not all phones are equipped with NFC. If your phone is enabled for NFC, you may need to manually activate it in your phone's settings. How do I check if my phone has NFC and how do I turn ...
Mobile-PASS: I had to reset my phone to factory settings - have I lost my license?
Yes. For security reasons, if you restore your phone to factory default settings, any and all of your Mobile-PASS licenses in the ATRIUM BT app will be permanently deleted. You will need to contact your system administrator so that they can send ...
Mobile-PASS: Will I lose my license if I uninstall the ATRIUM BT app?
Uninstalling the application will not remove your Mobile-PASS license from your smartphone. The only ways to permanently delete or remove your Mobile-PASS license are: To delete the license from within the ATRIUM BT app. To reset your smartphone to ...
Mobile-PASS: Why is my license not showing up or showing as pending after I have added it to the app?
A Mobile-PASS license needs to be activated before it can be used. If you are not physically at the site where the access control system is installed, your license will be in pending mode until it is activated on-site. To complete the activation: Go ...
Mobile-PASS: The link in my activation email isn't working. What should I do?
If you have received an activation email containing a link to set up your Mobile-PASS license, and the link isn't working properly, try using the code contained in the email instead. The code can be copied and pasted directly into the ATRIUM BT app ...
Mobile-PASS: Why has activation failed when I scanned my device at the Bluetooth reader?
If you are setting up Mobile-PASS and activating a license by scanning your device at the Bluetooth-enabled reader, and the activation has failed, make sure that: you are using a CDVI Bluetooth reader (K2) or keypad (K3) to register the Mobile-PASS. ...
How do I add a card/tag to a reader using the Hex code?
To add a card or tag credential to your ATRIUM access control installation, follow these steps: First, open the ATRIUM web portal on your device. Then, in the Dashboard tab, click the Cards icon. Click Add. Enter a Display Name for the card/tag ...
Can I open a door using my smartphone?
Yes, you can! Just follow these simple steps: On your smartphone, open your browser, and enter the ATRIUM server IP address in the navigation bar. This will bring up the ATRIUM login screen. Enter your details to log in. Once logged in, click on ...
What are some of the key features of the ATRIUM system?
If you want to understand some of the key features of the ATRIUM Online Access Control system, check out this quick video!