Why is there no RJ45 connector on the intercom?
Robin intercoms use PoE (Power over Ethernet) to combine the supply of electrical power and network connectivity into one cable.
In the back of the intercom device, the cable is not connected with a standard RJ45 Ethernet connector. Instead, there is a terminal block for direct wire connections.
The individual wires must be connected correctly according to the colour coding on the PCB. It is important that the colours match exactly. Refer to the installation manual for detailed information.
Using loose wires instead of a connector eliminates the need to crimp a connector. This is especially useful because an RJ45 plug often does not fit through narrow cable conduits in walls.
In addition, the terminal block is better protected from the effects of weather when installed outdoors.

We recommend using CAT6 or CAT6e Ethernet cables for optimal performance.
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Does the intercom require a separate power supply?
No. All Robin intercoms are powered by PoE (Power over Ethernet), which means they receive power from the same cable used to connect them to the network. This means no separate power supply is needed for the intercom. If there is no appropriate ...
Can the intercom be used with a 4G mobile connection?
Robin intercoms do not have built-in 4G connectivity. However, they can be used in combination with an external 4G router. In this type of setup, the intercom is connected with an Ethernet cable to the 4G router. This allows the router to provide ...
How do intercom calls work?
When a visitor presses a call button on the intercom device, the intercom initiates a call. The destination of the call is predefined in the connected telephony system. Once the call is answered, two-way audio is established and, if supported, live ...
Can I connect the intercom directly to a door or gate?
Yes. The intercom has a built-in relay that can be used to control a door, gate, or barrier. If you wish to trigger more than one action from the intercom, you can use the webrelay accessory.
How do I update the intercom software?
We recommend that your intercom device is kept up to date with the latest software updates. These updates are carried out in the Robin web portal. The intercom device checks for any available updates, and then installs them once initiated. NOTE: ...