What do I need to prepare before the installer arrives?
Before your installer arrives at your property, you should:
- Ensure that the installation location is accessible and clear.
- Make the power and network connections available so that the installer can work efficiently.
NOTE: Your installer may need to run additional cables in order to connect the intercom to power and network. Consult with them to discuss the requirements at your site. Related Articles
How do I contact Installer Support in my country?
UK & Ireland Installers of CDVI products who are based in the UK, the Republic of Ireland, the Middle East, or Africa can contact the CDVI UK Technical Support team. Note: The UK Technical Support team only speak English. If you need help in another ...If I need an extra monitor additional to what's included in my kit, will I need anything else?
Yes, you will. Ask your installer for further guidance on what you'll need. Most 2EASY kits have a CDV-PS1 included. In this case, to add an extra monitor you will need to replace this with a CDV-PS5. If your kit came with a CDV-PS6, you can add up ...How to add a controller to ATRIUM in the software
<br> To view more ATRIUM FAQ videos, check out our Youtube channel. Follow the steps below to add a controller in the ATRIUM software For each new account, the following screen is displayed to ...Managing users in the ATRIUM software
Programming a user allows to define the details pertaining to the user. Any individual that needs to access an area (room) must be defined in the system as a user. Once defined, a credential can be assigned to a user. Users Overview From the ...Do I need additional wiring for a door lock?
Yes. An additional two-wire cable is required to connect an electronic door lock to the intercom. The intercom is powered by PoE (Power over Ethernet). The intercom does not supply power to an electronic lock. In order to connect an electronic lock, ...