What is the warranty for DIGIWAY products?
The CDVI DIGIWAY Plus and DIGIWAY SR are guaranteed against
faulty design and manufacture, excluding fair wear and tear, for two years.
Repair to any faulty unit will be carried out at our workshop in High Wycombe.
Please note: damage to the motor drive circuits of the DIGIWAY Plus caused by
incorrect use (pushing and pulling of the door while in motion) is not covered
under warranty as this is deemed as abuse. A Service Exchange unit is available
for out of box failures and immediate replacement if return for repair is not
What are the terms and conditions of returns?
Goods will not be accepted back without a valid Returns number. Please ensure the relevant invoice is placed inside the component box with a detailed fault report. Please give as much detail as possible regarding your fault report. Reports like ...
How do I connect the DWSSS-5M1 safety sensor to the DIGIWAY door operator?
DWSSS-5M1 is an infrared safety sensor for use with DIGIWAY door automation. It can be used with both the DIGIWAY PLUS and DIGIWAY SR door operators, and is suitable for both indoor and outdoor installation. Download this guide to learn more about ...
How do I set the spring pre-load tension?
First, open your DIGIWAY app and find the correct unit that you want to programme. Then, follow these steps to set the spring pre-tension: Hold down OK to enter the programming menu. From the menu, select Door Calibration and then Spring Preload. In ...
How do I set the door limits?
To correctly auto-calibrate the DIGIWAY, first you need to set the spring pre-load tension. For instructions for the full calibration process, see this article. Once the spring pre-load tension is set, you can set the door limits by following these ...
How do I initiate auto-calibration?
Before starting the auto-calibration, you need to set the spring pre-load tension and set the door limits. For instructions for the full calibration process, view this article. When you are ready to initiate the auto-calibration, open the DIGIWAY ...