Mobile-PASS: Why is the 'Scan' unlock mode not working?
Click on the Scan button at the bottom of the homepage if the reader does not automatically detect the phone.
Locate the NFC antenna in your phone and place it at the height of the light on the Bluetooth reader.
For iPhones, you must place your phone right against the reader.
Related Articles
Mobile-PASS: How to adjust the Bluetooth range on the ATRIUM BT app
Video Introduction ATRIUM BT is an innovative smartphone app for iPhone and Android that allows individuals to use their smartphone as an access control credential, instead of a traditional card, tag, or fob. To find out more about the ATRIUM ...Mobile-PASS: How to register and activate a Mobile-PASS license on your phone
Video Introduction Mobile-PASS is part of the KRYPTO high security system and works with the ATRIUM A22K controller. Mobile-PASS allows you to open doors from or with your smartphone, rather than traditional cards or tags. First, make sure you have ...Mobile-PASS: Why are doors not unlocking?
If you have set up and activated your Mobile-PASS licenses, but the doors are not unlocking, see here some possible solutions: Make sure the app is open when trying to unlock a door Check that Bluetooth and/or NFC are turned on. Make sure you are ...Mobile-PASS: Why has activation failed when I scanned my device at the Bluetooth reader?
If you are setting up Mobile-PASS and activating a license by scanning your device at the Bluetooth-enabled reader, and the activation has failed, make sure that: you are using a CDVI Bluetooth reader (K2) or keypad (K3) to register the Mobile-PASS. ...Mobile-PASS: Why can't I see or select the Biometric unlock mode?
Your smartphone has to be equipped with a biometric recognition function. This could be facial recognition or fingerprint authentication. If your smartphone is not equipped with a biometric function, this unlock mode will not be available. If you are ...