Mobile-PASS: Why can't I see or select the 'Scan' unlock mode on my phone?

Mobile-PASS: Why can't I see or select the 'Scan' unlock mode on my phone?

The Scan mode uses NFC (Near-Field Communication) technology. Not all phones are equipped with NFC. If your phone is enabled for NFC, you may need to manually activate it in your phone's settings.

How do I check if my phone has NFC and how do I turn it on? 

Android: 

Go to Settings > Wireless & Networks. You will either see NFC in that menu, or a More option where you will then find NFC. From there you can toggle it off or on. 

You can also contact your phone’s manufacturer to confirm whether this feature is available on your device. 

iPhone: 

For iPhones XS, 11 and 12, NFC is on by default. 

For iPhones 7, 8 and X using iOS 14, you can turn on NFC from the Control Center. 

For iPhones 6 and older, the NFC feature is not available.

    • Related Articles

    • Mobile-PASS: How to adjust the Bluetooth range on the ATRIUM BT app

      Video  Introduction  ATRIUM BT is an innovative smartphone app for iPhone and Android that allows individuals to use their smartphone as an access control credential, instead of a traditional card, tag, or fob.  To find out more about the ATRIUM ...

    • Mobile-PASS: Why doesn't the NFC work on my phone?

      Here are some possible solutions if the NFC doesn't seem to be working.  Make sure your phone has the NFC feature and that it’s turned on. Contact your phone manufacturer for more details. Step out and back into the reader detection zone. Locate your ...

    • Mobile-PASS: Why is the 'Scan' unlock mode not working?

      Click on the Scan button at the bottom of the homepage if the reader does not automatically detect the phone. Locate the NFC antenna in your phone and place it at the height of the light on the Bluetooth reader. For iPhones, you must place your phone ...

    • Mobile-PASS: How to send a credential to a user's smartphone

      Video  Introduction Once you have loaded your AMC25 licenses into the ATRIUM interface, you will need to distribute the credentials to individual users.  There are three ways to send credentials:  Send an automatically generated email to the user.  ...

    • Mobile-PASS: How to register and activate a Mobile-PASS license on your phone

      Video Introduction Mobile-PASS is part of the KRYPTO high security system and works with the ATRIUM A22K controller. Mobile-PASS allows you to open doors from or with your smartphone, rather than traditional cards or tags.  First, make sure you have ...