How is the intercom fixed to the wall?

The intercom is mounted using the supplied wall plugs and anti-theft screws. This ensures a secure and tamper-resistant installation.

There is a drilling template included in the packaging, which helps the installer position the intercom accurately and achieve a precise installation. 

Did you know? Inside the housing, the intercom is adjustable to account for any off-centring in the installation. 

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• Can I install the intercom without a mounting box?

  Yes. Depending on the model of the intercom you have, it may be possible to mount the product directly to the wall using the supplied drilling template and mounting materials. However, we do not recommend this approach. Our recommendation is to ...

• What is the correct way to install the intercom?

  When you have defined the mounting location for the intercom, prepare the installation: Use a 90mm core drill to create a hole approximately 60mm deep. Shape the opening so that the intercom housing fits properly. Don't forget to allow space for ...

• Why is there no RJ45 connector on the intercom?

  Robin intercoms use PoE (Power over Ethernet) to combine the supply of electrical power and network connectivity into one cable. In the back of the intercom device, the cable is not connected with a standard RJ45 Ethernet connector. Instead, there is ...

• How do intercom calls work?

  When a visitor presses a call button on the intercom device, the intercom initiates a call. The destination of the call is predefined in the connected telephony system. Once the call is answered, two-way audio is established and, if supported, live ...

• How do I update the intercom software?

  We recommend that your intercom device is kept up to date with the latest software updates. These updates are carried out in the Robin web portal. The intercom device checks for any available updates, and then installs them once initiated. NOTE: ...