CDVI Support Centre | Access Control and Security FAQs

Recent Articles
How to assign card credentials to users in standalone mode
This article details how to assign card credentials to users on the iface™ facial recognition terminal in standalone mode. If your iface is part of a networked access control system, you can also add card and PIN credentials directly on the ...
How to assign PIN codes to users in standalone mode
This article details how to assign PIN codes on the iface™ facial recognition terminal in standalone mode. If your iface is part of a networked access control system, you can also add card and PIN credentials directly on the reader. isync users ...
How to delete a user in standalone mode
This article details how to delete users on the iface™ facial recognition terminal when it is in standalone mode. If your iface is part of a networked access control system, you will need to manage users via the isync software instead. isync users ...
How to set an admin password
What is an admin password? By default, the main menu of the iface reader can be accessed by any user. In practice, it is recommended that you assign one or more admin users who will manage the settings of the reader and handle the enrollment of new ...
How to enroll a face in standalone mode
This article details how to add users and enrol face template to their profile on the iface™ facial recognition terminal when it is in standalone mode. If your iface is part of a networked access control system, you will need to enrol users via the ...

Popular Articles
How do I set up the 2EASY mobile app to receive calls?
The 2EASY video door entry system comes with a free iOS smartphone app that allows you to receive voice and video calls from the door station directly to your phone. Watch the video or follow the steps below to learn how to connect your monitor to ...
My 2EASY app is not working. How do I fix it?
One of the reasons why your 2EASY app may not be working could be the operating system on your smartphone. When we develop apps, we work according to specifications and guidelines provided by Apple and Google. Among other things, these stipulate that ...
When I press the call button I get three beeps and the statement ‘user unavailable’
The most likely cause for this problem is that the 2EASY monitor has not been set up as part of a kit system. You can quickly fix this issue by following these simple steps: Touch the 2EASY monitor to bring up the main screen. From there, select ...
Can I open my door or gate from the app without being called?
Yes, you can! All you need to do is open the app and select the Call button. Once the call connects, press 1 to Unlock the door or gate.
My door station is not working. How do I fix it?
If the door station does not connect when a call is made and beeps three times, this is an indication that it cannot find a monitor inside to call. Each monitor in your system has an address, which you can view and edit in its settings. Check the ...

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