Help Center
CDVI
Recent Articles
Mobile-PASS: How to adjust the Bluetooth range on the ATRIUM BT app
Video Introduction ATRIUM BT is an innovative smartphone app for iPhone and Android that allows individuals to use their smartphone as an access control credential, instead of a traditional card, tag, or fob. To find out more about the ATRIUM ...Mobile-PASS: How to send a credential to a user's smartphone
Video Introduction Once you have loaded your AMC25 licenses into the ATRIUM interface, you will need to distribute the credentials to individual users. There are three ways to send credentials: Send an automatically generated email to the user. ...Mobile-PASS: How to activate your AMC25 licenses (Mobile-PASS credentials, 25-pack)
Video Introduction AMC25 is the product code for the standard 25-pack of Mobile-PASS smartphone credential licenses. For every site installing A22K controllers, you can get 5 FREE licenses per controller as standard; AMC25 is for any additional ...Mobile-PASS: How to register and activate a Mobile-PASS license on your phone
Video Introduction Mobile-PASS is part of the KRYPTO high security system and works with the ATRIUM A22K controller. Mobile-PASS allows you to open doors from or with your smartphone, rather than traditional cards or tags. First, make sure you have ...Mobile-PASS: How do I change the app's default language?
To change the default language of your ATRIUM BT app, follow these steps: Click on the Credential icon in the top right corner. From the My Credentials page click the Settings icon in the bottom right corner Then click Default Language and select ...
Popular Articles
When I press the call button I get three beeps and the statement ‘user unavailable’
The most likely cause for this problem is that the 2EASY monitor has not been set up as part of a kit system. You can quickly fix this issue by following these simple steps: Touch the 2EASY monitor to bring up the main screen. From there, select ...My door station is not working. How do I fix it?
If the door station does not connect when a call is made and beeps three times, this is an indication that it cannot find a monitor inside to call. Each monitor in your system has an address, which you can view and edit in its settings. Check the ...My 2EASY app is not working. How do I fix it?
One of the reasons why your 2EASY app may not be working could be the operating system on your smartphone. When we develop apps, we work according to specifications and guidelines provided by Apple and Google. Among other things, these stipulate that ...What is the warranty for DIGIWAY products?
The CDVI DIGIWAY Plus and DIGIWAY SR are guaranteed against faulty design and manufacture, excluding fair wear and tear, for two years. Repair to any faulty unit will be carried out at our workshop in High Wycombe. Please note: damage to the motor ...Can I increase the ring volume?
Yes, you can! All 2EASY monitors allow you to control the volume of the ring. Check your monitor’s ringtones or sounds settings to adjust the volume. If you have set the volume to maximum, and find that it is still not loud enough, some monitors can ...